Eames Limited is regulated by the Royal Institution of Chartered Surveyors.
Taken from the RICS website: If you use an unregulated firm to do the work for you, you may not have any protection in place at all. For your peace of mind and protection, remember to check whether the firm is ‘regulated by RICS’ before you make your choice. When a firm is regulated by RICS, it means:
- The firm must comply with our Rules of Conduct.
- The firm has confirmed that it meets our eligibility criteria for regulation and that the people who manage it are suitable.
- The firm must have a complaints handling procedure and respond promptly, openly and professionally to your complaint.
- The firm must appoint an alternative dispute resolution mechanism, which you can use if your complaint is not resolved by the firm.
- You can make a complaint to us if you have concerns about the firm or RICS members working there.
- We can investigate any matters of concern and take robust action if a firm does not comply with the rules and standards we set.
- We can undertake auditing and monitoring activities to ensure that our standards are met.
High ethical and technical standards
All the firms we regulate must comply with our Rules of Conduct. Individuals working in regulated firms who are also RICS members must also comply with the same set of rules.
RICS members who undertake surveying services must only provide services in areas where they are fully competent, so you can trust that your surveyor has the expertise to carry out the work to a high standard. Additionally, all RICS members are required to undertake annual continuing professional development to ensure they keep their skills and knowledge up to date.
How to tell whether a firm is regulated
Regulated firms should display either a logo or the words ‘regulated by RICS’ on their website and business literature. They should also highlight their regulated status in their Terms of Engagement.
To find a firm that is regulated by RICS, you can use our Find a Surveyor service.
Professional indemnity insurance
All our regulated firms in the UK are required to have professional indemnity insurance (PII) that meets rigorous standards. The purpose of PII is to protect a firm against claims of negligence, which can be very costly. Firms have this insurance in place so that if a client makes a claim, the cost can be met. This provides protection for both the firm and its clients.
Access to redress/complaints handling procedure
If you are unhappy with the service a regulated firm has provided, you should visit our website, which details the action you should take.